If your order has not yet been processed, please contact us as soon as possible and we will do our best to help you.

Once an order has been prepared or shipped, we will not be able to make changes or cancellations.

If you have received an incorrect, incomplete or damaged item, please contact our customer service team with your order number and a brief description of the problem.

Once your order has shipped, you will receive an email with the tracking number.

Tracking information may take up to 24 hours to update on the carrier's system.

Orders are typically processed within 24 to 48 business hours.

During periods of high demand, processing may be slightly extended.

During special promotions or launches, order volume may be higher than usual, which could affect processing times. We appreciate your patience.

We currently offer express shipping on domestic orders.

Available methods and their lead times will be automatically displayed during checkout based on your location.

We ship to Spain and a selection of international countries.

If your country is not available during the checkout process, it means that we do not currently ship to that location.

Once an order has been placed, we cannot guarantee changes to the shipping address.

If you need to modify it, please contact us as soon as possible, and we will do our best to help you before the order is processed.

If an order is rejected or cannot be delivered for reasons beyond FIUEL's control (incorrect address, repeated absence, package rejection), the cost of redelivery may be borne by the customer.

When your order is shipped, you will receive an email with the tracking number.

The shipping status may take up to 24 hours to update in the carrier's system.

Orders placed before 4:00 p.m. (Peninsular Spain time) are usually processed on the same business day.

Orders placed after that time will be processed on the next business day.